Frequently Asked Questions

Orders

How do I place an order?
Browse our shop, add items to your cart, and proceed to checkout. You can pay via UPI, credit/debit card, net banking, or Cash on Delivery.

Can I cancel or modify my order?
Orders can be cancelled or modified before they are shipped. Once dispatched, cancellation is not possible. Contact our support team immediately if you need to make changes.

Where is my order confirmation?
An order confirmation email is sent within minutes of placing your order. Check your spam/junk folder if you don't see it.

Shipping

How long does delivery take?
Metro cities: 1–3 days. Other cities: 3–5 days. Remote areas: 5–7 days. See our Shipping Information page for details.

Do you offer free shipping?
Yes! Free shipping on all orders above ₹499.

How do I track my order?
Go to Track Order and enter your order number and email address.

Returns & Refunds

What is your return policy?
We offer a 7-day return window. See our Return Policy for full details.

When will I receive my refund?
Refunds are processed within 5–7 business days after the returned item is received and inspected.

Account

Do I need an account to shop?
No, but having an account lets you track orders, manage addresses, and access your order history.

How do I reset my password?
Click "Forgot Password" on the login page and follow the instructions sent to your registered email.

Payments

What payment methods do you accept?
UPI, Credit/Debit Cards (Visa, Mastercard), Net Banking, and Cash on Delivery (COD).

Is my payment information secure?
Yes. We use encrypted connections and do not store any card information. Payments are processed by PCI-DSS compliant payment gateways.